Privacy Policy


Our website address is:


We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of the Spa Tours Bulgaria Ltd. The use of the Internet pages of the Spa Tours Bulgaria is possible without any indication of personal data. If a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject. The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the Spa Tours Bulgaria Ltd.


What personal data we collect and why we collect it

By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
As a controller, the Spa Tours Bulgaria Ltd. has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed.


Personal data responsibility

Spa Tours Bulgaria Ltd. has personal data responsibility. The protection of your personal information is important to us. The protection is also governed by the Personal Data Act, which is superseded by the General Data Protection Regulation (GDPR) on May 25, 2018. Below you can read about how we handle your personal data and what rights you have. If you would like to contact us, please do so at Spa Tours Bulgaria Ltd., 72 Akad. Stefan Mladenov Str., 1700 Sofia, Bulgaria; phone +359 8888 134 13 or by email at: [email protected].


What personal data is collected?

In connection with our communication and collaboration with you, we may collect personal data about you. Personal data that will be processed includes, but is not limited to: names, date of birth, address, passport or national ID card details (number, issue date, validity, etc), e-mail address, interests, travel period, country of residence and phone number. The personal data will be provided by you in connection with the ordering of a trip, flight ticket, hotel arrangement, visa support, ordering of a brochure or newsletter, or by telephone.


Purpose of personal data processing

Your personal information will be processed to fulfill our commitments in ordered travel and supplementary products, and keep you informed of current travel and the like. Processing of your personal data may also happen to fulfill obligations under laws, regulations and to handle issues and complaints. In addition to the above purposes, you agree that your personal information may be used for the purposes below and provide support for our market and customer analysis, risk management and statistics to provide you with a better travel offer and better service. We may also use your personal information to provide different offers of services and/or products from us. You may oppose your direct marketing notice. All communications relating a withdrawal or changes to the consent shall be directed to [email protected]

By providing information about your health condition, you agree that we process this personal information for the purpose of providing the trip, other service and/or product that you ordered. Health state data is never used for statistics, market research or marketing. Spa Tours Bulgaria Ltd. undertakes to ensure that all processing of personal data is lawful, fair and transparent. Data will only be collected for a specific, explicit and legitimate purpose. Collecting and processing will not go beyond what is necessary for the purpose of the processing. The processing shall always be adequate, relevant and limited to what is necessary for which they are processed.


Storage of personal data

We store personal information if it is necessary to meet the above objectives. Normally, we store your personal information in 2 years from your last trip or from contacting us otherwise. When you have subscribed to our newsletter we save your contact details until further notice. At any time you can contact us on the address above, unsubscribe and have all your details deleted. In some cases, we may need to store data for longer periods when required by law (e.g. accounting law) or, for example, complaints.


Who may be processing personal data?

Your personal information is processed by our staff and by our collaborators for system services and administrative services. We have contracts with them for the protection of personal data and assistant agreements. Your personal data may also be processed within the travel industry, such as airlines, bus companies, hotels and local partners. Only necessary information is provided at any such time.


Processing of personal data in countries outside the EU and EEA

Your personal data may be processed outside the EU and EEA depending on which partners you use and where your destination is located. Although the destination of a trip is within the EU/EEA, for example, transport companies and hotels may be based outside the EU / EEA. Only the information required for the execution of the trip and other services is provided to partners. By submitting your personal information to us, you agree that we process personal data outside the EU and the EEA and are aware that privacy data protection may be lower than within the EU and EEA.


Your rights to information about you

You have the right, at any time, to withdraw your consent to processing the information you have provided to us. This means that you can also request rectification or deletion of your personal information. Such a request is made in writing to us. We will correct or delete your data within a month’s time. If you have a current trip that is not completed, the data will be deleted within one month after completion.


Want to know more about the Data Protection Ordinance (GDPR)?

More information on the General Data Protection Regulation (GDPR) is available on the data inspection website:



These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.



Cookies on Spa Tours Bulgaria’s website

Like most other websites Spa Tours Bulgaria uses cookies. Spa Tours Bulgaria’s website uses cookies to remember your preferences and to inform us how our website is operating in order to improve the user experience.


What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you. This also make your next visit easier and the Service more useful to you. Cookies will help the website to recognise your device next time you visit.


What information do cookies store?

Cookies store general information about the website’s use and function, based on user behaviour. This information is used to optimize the website for it’s users. Some of the data collected includes origins of web traffic, amount of visitors and a visitors’ operating systems and browsers. Therefore cookies can be beneficial, making your interaction with Spa Tours Bulgaria’s website an easier, more enjoyable experience.


How does it work?

Furthermore, we use analytical tools like Google Analytics to collect information on how, and from where, visitors navigate our website. This is done so that our website and product offerings are better adapted to our customers.

We use both session and persistent
cookies on the Service and we use different types of cookies:

Session cookies – these are temporary and are erased when you close your browser at the end of your surfing session. The next time you visit that particular site it will not recognise you and will treat you as a completely new visitor as there is nothing in your browser to let the site know that you have visited before.

Persistent cookies – these remain on your hard drive until you erase them or they expire. How long cookies remain on your browser depends on how long the visited website has programmed the cookies to last.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.


What are your choices regarding cookies

If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer. You may not be able to store your preferences, and some of our pages might not display properly.

Please be assured that we do not collect or store your personal information (e.g., your name or address) and that cookies cannot be used to personally identify you.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


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